Refund policy

CGC-Graded Slabs: All Sales Final

Every graded comic we sell is authenticated, graded, and sealed in its slab by CGC. The grade, the label, and our high-resolution photos of the exact slab you will receive are shown on every listing. Please review these carefully before purchasing. We do not accept returns or exchanges on graded slabs, and we do not issue refunds for a change of mind, a difference of opinion about the third-party grade, or minor cosmetic case flaws (such as normal handling scuffs or Newton rings).

Raw (Unencapsulated) Comics

Our raw comics are carefully evaluated in-house using the 10-point Overstreet grading standard, and we provide detailed, high-resolution photography so you can see exactly what you are buying.

  • Grading Disputes: We want you to collect with confidence. If you believe a raw comic has been significantly misgraded or has a hidden defect not visible in the listing, you must contact us at nerdalertcc@gmail.com within 3 days of delivery. If a return is authorized, we will email you the return address and instructions, and the comic must be returned in its exact, original, untampered condition.
  • Change of Mind: We do not accept returns on raw comics for buyer's remorse.

Damaged in Transit or Incorrect Item Received

If your order arrives damaged, or if you receive a different item than the one pictured (e.g., the CGC certification number does not match), please email us at nerdalertcc@gmail.com within 3 days of delivery.

  • You must include clear photos of the shipping box, the internal packaging materials, and the damaged or incorrect item. Please keep all original packaging until the claim is settled.
  • If your order arrives damaged or is lost in transit, we'll make it right. Depending on the situation, that may be a replacement, a partial refund that reflects the damage, or a full refund once the item is returned to us. We'll also handle the claim with the carrier.
  • If we sent you the wrong item, we will ship the correct item.

Lost Packages

If your tracking number shows no movement for 7 consecutive days, please contact us. We will open a missing mail search with USPS. If the package is lost, we'll make it right as described above and handle the claim with the carrier. Orders of $500 or more ship with signature required (see our Shipping Policy).

Returns address: Please do not send returns to our shop address. Every authorized return gets its own return address and instructions by email.

Cancellations

If you need to cancel an order, please contact us immediately. As long as you reach out before the order has shipped (most ship within 2 business days), we will cancel the order and issue a full refund.